Reservations Officer – Mission Experience Placement, Arnhem Land

Missions Experience Placement – 12 months paid role

Mission Aviation Fellowship (MAF) is an organisation using light aircraft to deliver help and hope in Jesus’ name in over 30 developing countries. For more than 75 years, MAF has been transporting patients, relief workers, produce and medical supplies to the world’s remotest regions and places of deepest human need – places where flying is not a luxury but a lifeline.

One of these places is Arnhem Land, a historical region of the Northern Territory of Australia. It is also a vast wilderness area, defined by rocky escarpments, gorges, rivers and waterfalls.

MAF has served the people of Arnhem Land for over 45 years by sharing God’s love through aviation and technology. In Arnhem Land, MAF operates 8 aircraft to over 60 different airstrips throughout this region. MAF delivers basic supplies, enables education, health care and development, and supports the local community throughout the region through professional Aviation services.

Currently, we are offering two 12-month mission experience placement potions with our Reservations team for interested candidates contemplating a career in missions. This is a great opportunity to experience life in a programme environment, and to explore whether God is calling them into long-term Christian mission work.

**NOTE: This position is only open to those with current ‘rights to work’ in Australia due to Immigration restrictions. As part of the recruitment process, a Criminal History check will be required for the successful applicants. You will also need to comply with the Northern Territory Governments entry standards at your own cost**

Responsibilities

As the ideal candidate, you will need to have had some administration and customer service experience as you are required to maintain a customer-focused attitude at all times and assist customers by phone, email and in-person concerning flight reservations and freight. You will need to liaise with customers to provide accurate flight quotations and keep customers informed about flights as to any changes or delays.

As part of the role, you will also assist pilots with the check-in of passengers and baggage for flights, process payments and purchase orders and creation of customer invoices. You must be physical capable of loading and unloading small aircraft.

Conditions of these Mission Experience Placements are:

• This MEP placement term is 12 months, and you must be available from Jan 2023
• Applicants must be over 18 years old
• This is a paid placement; however, applicants need to fund their own flights, health, travel insurance and daily essentials like food.
• Basic accommodation and daily pickup’s will be provided by the programme.
• Applicants need to fund any additional costs related to quarantine and/or entry into the NT and community.

Qualifications, Skills & Experience
Essential:

Be computer literate
Excellent Customer Service experience
Excellent communication and being able to communicate clearly across both geographical and cultural boundaries
Ability to plan and organise effectively
Administrative and computer experience
Desirable:

Working knowledge of Microsoft Office
General aviation experience
Some financial experience